Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how GalacticNode (“GalacticNode”, “we”, “us”) collects, uses, stores, and protects information when you use our website, create an account, or use our hosting services. By using our services, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

When you create an account or purchase services from us, we may collect information including your name, email address, billing information, contact details, account information, IP address, and service-related information.

We only collect information necessary to provide, maintain, secure, and improve our services.

2. Account information

To provide hosting services, we collect information required to create and manage your account.

This may include:

  • Name and contact information
  • Email address
  • Billing information
  • Account credentials
  • Service purchases and subscription details
  • Support communications

3. Payment information

Payments are processed through trusted third-party payment providers. GalacticNode does not store complete payment card numbers or sensitive payment information.

Payment processors may collect and process information according to their own privacy policies.

4. How we use your information

  • Providing and managing your hosting services
  • Processing payments and subscriptions
  • Communicating with you about your account
  • Providing customer support
  • Sending important service notifications
  • Preventing fraud, abuse, and security threats
  • Improving our website and services

5. Communications

We may send emails related to your account, including invoices, service notifications, security alerts, and support responses.

You may receive optional marketing communications. You can unsubscribe from promotional emails at any time.

6. Cookies and tracking technologies

We may use cookies and similar technologies to improve website functionality, remember preferences, analyze usage, and enhance security.

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Hosting and server data

When you use our hosting services, certain technical information may be processed, including server logs, IP addresses, resource usage information, and security-related data.

This information is used for maintaining service reliability, troubleshooting, abuse prevention, and security monitoring.

8. Information sharing

GalacticNode does not sell your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

  • Payment processors
  • Datacenter and infrastructure providers
  • Security and fraud prevention providers
  • Software providers
  • Law enforcement when legally required

9. Data security

We take reasonable measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no online service can guarantee complete security, and you acknowledge that you provide information at your own risk.

10. Data retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer required, we may securely delete or anonymize it.

11. Your privacy rights

Depending on your location, you may have rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your data is used.

Requests may be submitted by contacting us through the information provided below.

12. California privacy rights

Residents of California may have additional rights under the California Consumer Privacy Act (CCPA), including rights to request access to personal information, request deletion, and opt out of certain data practices.

GalacticNode does not sell personal information as defined under applicable California privacy laws.

13. Children’s privacy

GalacticNode services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to remove it.

14. Third-party websites and services

Our website or services may contain links to third-party websites or services.

GalacticNode is not responsible for the privacy practices, security, or content of third-party websites.

15. International users

Although GalacticNode operates within the United States, users may access our services from other countries.

By using our services, you acknowledge that your information may be processed and stored within the United States.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

Continued use of our services after changes become effective means you accept the updated Privacy Policy.

17. Contact

Questions or privacy requests? Contact us at support@galacticnode.com or through your client area.